How to Avoid Remote Support Scams

Unexpected calls claiming that your computer is infected are almost always attempts to frighten you into granting access or sending money.

Common warning signs

• The caller creates urgency or threatens account closure.
• They ask you to install remote-control software.
• They request gift cards, cryptocurrency, wire transfers, or unusual payment methods.
• They claim to represent Microsoft, your bank, or a government agency without verifiable contact information.

What to do

End the call. Do not click links or install software. Contact the organization using a trusted phone number from its official website or your statement. If access was granted, disconnect the computer from the internet and seek assistance promptly.